We want your shopping experience to be as good as the product you’re about to receive. That’s why we explain everything clearly here.
Shipping in Colombia
Which cities do we ship to? We ship to the entire Colombian territory through national logistics operators.
How long does my order take to arrive?
| Destination | Estimated time |
|---|---|
| Major cities (Bogotá, Medellín, Cali, Barranquilla, Cartagena) | 2 to 4 business days |
| Intermediate cities | 3 to 6 business days |
| Municipalities and remote areas | 5 to 10 business days |
Timeframes may vary depending on carrier availability and external conditions such as holidays or strikes.
How much does shipping cost? Shipping cost is calculated at order time based on weight, package dimensions, and destination city. We’ll inform you before confirming your purchase.
Worldwide Shipping
We offer international shipping for export orders or purchases from abroad. To quote an international shipment, write to us directly with your country and destination address.
Please note that international shipping times and costs vary considerably and may be subject to customs procedures in the destination country.
Packaging
Our pieces travel protected to arrive in perfect condition. We use packaging materials that prevent crushing and deformation, especially for pieces like hats and fans.
If your order is a gift, let us know and we’ll prepare special packaging.
Orders and Availability
Since our products are handmade crafts, inventory is limited and doesn’t always match real-time what you see on the site. We recommend:
- Confirming availability before making payment
- For custom or bulk orders, contact us with a minimum advance notice of 2 to 3 weeks
- For special dates (holiday season, Mother’s Day, etc.), place your order in advance
Exchange and Return Policy
We want you to be completely satisfied with your purchase. That’s why:
We accept exchanges or returns when:
- The product arrives with a manufacturing defect
- The product received doesn’t match the order placed
- The packaging arrived damaged and affected the product
To manage an exchange or return:
- Contact us within 5 business days after receiving your order
- Send us photos of the product and packaging
- We’ll guide you on the steps to follow for your specific case
Important: Since these are handmade crafts, small variations in weaving, color, or shape are not defects — they’re an inherent part of the product’s artisanal character. If you have doubts about what to expect, write to us before buying and we’ll be happy to guide you.
Payment Methods
We accept:
- Bank transfer
- Nequi / Daviplata
- Credit or debit card (through payment gateway)
- Cash on delivery (available in selected cities)
Do you have questions about your order?
Write to us on WhatsApp and we’ll respond during business hours, Monday to Friday.
Thank you for choosing authentic Colombian craftsmanship. Every purchase is direct support for the artisan women who make these products possible.
Any questions? We're glad to help.
Write to us on WhatsApp